1. How do you define communication? 

It is the exchange of information between two or more people with the aim of providing information and receiving it. In this process a sender and a receiver take part, in addition to the message that is revealed.

2. What is the role of communication in management of business? 

Communication plays an important role in the interpersonal relationships of the organization, because as workers get to know their company and are aware of its capabilities, they exchange experiences that contribute to the achievement of the objectives set by the organization.

3. What are the different purposes of communication? Briefly explain any five of them.

Inform: Such as a lecture, a class session.

 Entertain: It is when a joke, a story, an anecdote or a small talk is told. 

 Persuade: It is the communication that tries to modify the behavior or the opinion of one or more people.

Explain: Make known a process or operation of something.

Describe: Give the essential or accidental characteristics of something

Define: Clarify a term.

4. Discuss the different situations when the communication exists.

It is the action of exchanging information between two or more participants in order to transmit or receive different information or opinions.

5. “Communication is an exchange of facts, ideas, opinions and emotions by two or more persons.” Explain the statement and discuss the role of feedback in communication.

In communication there may be several objectives at the same time, but only one will be the main one. The others will only be the support for this to be achieved. In this way, the receiver will interpret the message in the way it is desired.

6. “Communication is the two way process.” Explain.

We call bidirectional communication, because in it the communication process is seen more purely, the sender sends a message through a channel to the receiver, who receives it and sends the feedback.

7. Discuss the elements of communication process.

The elements of communication are all the factors involved in the process of sending and receiving a message. Each element contributes a value that, depending on the circumstance, helps to improve or distort communication.

8. Give three examples of brain drain in communication process.

1.- when the receiver does not know the language

2.- the receiver is not listening to the conversation

3.- when you do not want to have communication with the issuer