Quality Management 15

 Task 1 Quality Management

If your look for information on internet, do not copy and paste answers. Express the ideas in your own words or paraphrasing instead of copying. Remember to write complete sentences not isolated words or phrases.

What is Quality Management?

They are actions implementing tools whose objective is to avoid errors that may arise in the production process. For this, it is being monitored so that said process is done properly to obtain a quality product.

What is the objective of Quality Management?

The objective is to meet quality standards in order to provide a quality product for customers and also improve the production process

Which are the key components of Quality management? Describe in detail each one.

Administration: provides a system to achieve organizational progress through strategic goals and achievements, emphasizing the needs of users, the production process, etc. Implementing some corrective and preventive actions, avoiding errors in production and preventing the customer from receiving a poor quality product.

Quality system: the organization must document the procedures to be able to put them into practice, therefore, if any changes are made, they must also be recorded in writing in a log. It is necessary to have the documentation that must be adjusted or modified so that you are up-to-date in case any adjustments are required.

Quality assurance: in this step you must ensure that everything is working in the best way.

Describe what Quality Management involves. (process)

Norms must be established to certify that an organization has a quality system in accordance with the standards established by organizations, the rules that are established for all the procedures that must be carried out during a productive activity of the company must be considered, determining the structure organizational, as well as the procedures to be carried out or the resources to be used.

What does “Quality Improvement Methods” refer to? Explain in detail.

They are methods that help the development of quality management. Some are used to detect problems or errors with the help of employees while others take measurements or obtain data from the process that is being controlled and from the analysis of said data some results can be obtained that are unknowable for continuous improvement.

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

1. Customer focus: to meet needs and always improve expectations, it is necessary to give the customer priority in their needs, this will help to obtain customers and also more income.

2. Leadership: it is necessary to have a more organized and participatory work environment, the person in charge of this must be a leader who is responsible for making everything work in an environment of harmony and thus have a better production.

3. Commitment of the team: it is extremely important to take into account the opinion of the employees, provide them with better training, make them see that they are important to the company, recognize their achievements and provide them with the tools so that they can achieve in a more efficient and effective their work.

4. Integration: each employee be it production, people, etc. They must feel that they belong to the company, that will help to improve their work, improve communication between them and at the same time improve production.

5. Continuous improvement process: it is important to have continuous improvement, it is good to monitor the action, so this will allow more opportunities to be generated and help to promote the performance of the objectives or goals.

6. Decision based on evidence: it is said that a data analysis can help reduce the levels of any problem and guide more objective actions.

7. Relationship management: certain standards must be met in order to enter some or most of the markets and be able to satisfy the customer, giving them a quality product, in this way they can continue to grow and obtain better customers.

What are the benefits of Quality Management?

According to experts they say that it generates greater efficiency. Companies have the objective of maximizing the efficiency and quality of their processes. They establish guidelines to be followed by all employees in order to carry out simpler and less time-consuming business processes and trainings in terms of time or financial expense.

Boost employee morale. Clear and defined roles, established training systems, as well as a clear understanding of how their roles affect the quality and success of the business. This seeks that the employees are motivated and satisfied, since this way they will perform adequately in the organization.

Offers international recognition. ISO 9001, the standard that establishes the requirements for the implementation of a QMS, is a global quality management brand. By implementing this system, your business will appear trustworthy. The goal of many companies is to export internationally, and ISO accreditation will go a long way toward establishing credibility in the international business arena.

Improve process management. Managers can learn what improvements are needed in a business through a system of documentation and analysis. This is a carefully planned and implemented procedure, which will ensure the correct decision making for the business and the elimination of the risks of any costly mistakes.

Offers higher levels of customer satisfaction. ISO 9001 is based on the principle of continuous improvement. The standard allows companies to define what a quality product should be and how customers’ needs should be met. Thus, it provides companies with the framework to periodically review whether these needs are met, with the aim of continuous improvement.

Bibliography:

https://www.esan.edu.pe/apuntes-empresariales/2018/01/beneficios-de-implementar-un-sistema-de-gestion-de-calidad/